Terms & Conditions

Once the Body Shape Decoder and/or the Body Shape Style Guide have been purchased, refunds are not available.

Bookings must be made at least one week in advance to avoid disappointment.
Prices may vary if any adjustments are made to services to suit your requirements.
All services must be booked within 12 months from the date of purchase. The purchase will expire after 12 months from date of purchase, which means that the stylist is no longer required to deliver the service and no refunds will be given.
Any travel outside of the West Midlands will incur a small fee. Please get in touch to find out more.
Any pre-consultation forms or preparatory tasks need to be completed within the time frame requested to ensure that you get the most out of your session.
Ongoing complimentary support will be provided post session for all clients, however, any additional style advice will require a new separate booking.
Bookings may be rescheduled free of charge only once, after that a £25 fee will be required. Please try to give at least 48 hours notice if a rescheduling is needed.
Cancellation policy: If booked services are cancelled more than 72 hours before the booking is due to take place, you will receive a refund of half of the total payment. If booked services are cancelled within 72 hours before the start of a consultation the total payment will be non-refundable. If you have purchased a service but not yet booked a slot for it to take place, you will receive a refund of half of the total payment.

The Initial Consultation for this service will take place online via Zoom.
When booking this service online through this website you will be choosing the date and time for your Initial Consultation NOT the Wardrobe Edit session itself. The date and time for the Wardrobe Edit session will be discussed and confirmed in the Initial Consultation meeting.
The session should last up to 4 hours, if the session runs over an additional half hourly cost will apply.

The Initial Consultation for this service will take place online via Zoom.
All Personal Shopping Sessions will take place within the West Midlands, therefore the client must be willing to travel to or within this area.
When booking this service online through this website you will be choosing the date and time for your Initial Consultation NOT the Personal Shopping session itself. The date and time for the Personal Shopping session will be discussed and confirmed in the Initial Consultation meeting.
The session should last up to 4 hours for Half Day Personal Shopping or 6 hours for Full Day Personal Shopping, if the session runs over an additional half hourly cost will apply.

The Initial Consultation for this service will take place online via Zoom.
When booking this service online through this website you will be choosing the date and time for your Initial Consultation NOT the Online Shopping session itself.
At the time of the links being sent over, to your Stylist's knowledge all items will be in stock. Once the links have been sent over, your Stylist is no longer liable for items that are out of stock. It is the client's responsibility to check the links as soon as possible in order to avoid disappointment.

This service is available In Person and Online to the Stylist's discretion.
When booking this service online through this website you will be choosing the date and time for your Style Session NOT the entire package. The date and time for each of the other elements of this package will be discussed and confirmed in the Style Session.
The Wardrobe Edit and Personal Shopping sessions within this package should both last up to 4 hours, if either one of the sessions run over an additional half hourly cost will apply.

All Gift Vouchers are valid for 12 months from point of purchase. If you would like to adjust the validity period to start from a different date, please get in touch.
Remember when buying a Service Voucher, to check the specific terms and conditions for that service (see above).